Meroalay · Customer Care

Return & Exchange Policy

We want you to love everything you bring home from Meroalay. If something isn't right, we're here to help.

Raise your request within 48 hours of delivery. Share your Order ID, clear product photos, and an unboxing video — the video is what lets us approve damage and wrong-item claims quickly.

Return conditions

Your item must be:

• —Unused and unwashed
• —In its original packaging with all tags intact
• —Returned in the same condition as received

Not eligible

We are unable to accept returns or exchanges for:

• ✕Customized or made-to-order products
• ✕Products without original packaging or tags
• ✕Used, washed, or damaged items
• ✕Sale or clearance products
• ✕Requests made after 48 hours of delivery

How to raise a request

Refunds

Once your returned item passes our quality inspection, your refund is processed within 5–7 business days to your original payment method.

A few things to note

• •We do not accept returns or exchanges for a change of mind.
• •Minor variations in colour, texture, or weave are natural characteristics of handcrafted textiles.
• •Meroalay reserves the right to accept or reject any return request after inspection.

Because every home deserves thoughtful details, we're committed to making your shopping experience just as beautiful.

♡